Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM MEM18048B Fault find and repair/rectify

MEM18048B Fault find and repair/rectify basic electrical circuits MEM18049C Disconnect/reconnect fixed wired equipment up to 1000 volts a

Units of competency ICTWHS202 Work safely in a radio frequency electromagnetic radiation environment ICTNWK417 Build an enterprise wireless network ICTTEN416 Install

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Units of competency ICPPRN3420 Produce complex pad printed product ICPPRN2420 Produce basic pad printed product ICPPRN4410 Set up for complex pad printing ICPPRN3410 Set up for basic pad printing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPFST4014 Apply sensory analysis in food and/or beverage production FBPFST5031 Identify the microbiological and biochemical properties of fermented food and/or beverages FBPTEC4022 Prepare starter cultures for fermentation FBPTEC4003 Control food contamination and spoilage FBPTEC4023 Control and monitor fermentation * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM MEM18048B Fault find and repair/rectifyOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all