Session Plan-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour FSK Core units BSBWHS307 Apply knowledge

Core units BSBWHS307 Apply knowledge of WHS laws in the workplace BSBWHS308 Participate in WHS hazard identification

Units of competency SITTTSL013 Construct promotional international airfares SITTTSL014 Construct advanced international airfares SITTTSL012 Construct normal international airfares SITTTSL011 Source airfares for domestic flights * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely MSMSUP210 Process and record information MSS402051 Apply quality standards Elective units MEM03001B Perform manual production assembly MEM03006B Set assembly stations MEM09002B Interpret technical drawing MEM09204A Produce basic engineering detail drawings MEM11005B Pick and process order FWPCOT2238 Cut materials with a hand-held chainsaw HLTAID003 Provide first aid MSTGN3009 Coordinate work of team or section MEM13003B Work safely with industrial chemicals and materials MEM16006A Organise and communicate information MEM16007A Work with others in a manufacturing

Elective units BSBMKG501 Identify and evaluate marketing opportunities BSBMKG515 Conduct a marketing audit BSBMKG506 Plan market research BSBADM502 Manage meetings BSBPMG522 Undertake project work BSBSUS501 Develop workplace policy and procedures for sustainability BSBWRT501 Write persuasive copy BSBWOR501 Manage personal work priorities and professional development Additional electives BSBADV507 Develop a media plan BSBADM506 Manage business document design and development BSBMKG514 Implement and monitor marketing activities BSBADV509 Create mass Print media advertisements If you require RPL Kits with comprehensive benchmarking

Conduct crushing and screening plant operations RIIPRO302D

Session Plan-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour FSK Core units BSBWHS307 Apply knowledgeOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these