Learner Resources-CPPSEC3121 Control persons using empty hand techniques Pre-Order Core units FNSASIC314 Provide Tier

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

privacy and security within the medical environment BSBMED304 Assist in controlling stocks and supplies If you require RPL Kits with comprehensive benchmarking

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CPCCLRG4001 Licence to perform rigging advanced level CUASTA412 Install and uninstall specialist staging equipment CUAWHS312 Apply work health and safety practices RIIWHS204E Work safely at heights CPCCWHS2001 Apply WHS requirements

pastries and breads SITHCCC020 Work effectively as a cook SITHKOP002 Plan and cost basic menus SITHKOP004 Develop menus for special dietary requirements SITHKOP005 Coordinate cooking operations SITHPAT006 Produce desserts SITXCOM005 Manage conflict SITXFIN003 Manage finances within a budget SITXFSA001 Use hygienic practices for food safety SITXFSA002 Participate in safe food handling practices SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXINV002 Maintain the quality of perishable items SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units SITHFAB002 Provide responsible service of alcohol BSBWOR203 Work effectively with others SITHIND002 Source and use information on the hospitality industry HLTAID003 Provide first aid (Hospitality) SITHCCC003 Prepare and Present Sandwiches SITXWHS001 Participate in safe work practices SITXGLC001 Research and comply with regulatory requirements Additional Electives BSBFIA401 Prepare financial reports SITXHRM002 Roster staff SITXWHS002 Identify hazards

implement and monitor energy management MSS405087 Investigate energy management as a business issue * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-CPPSEC3121 Control persons using empty hand techniques Pre-Order Core units FNSASIC314 Provide TierOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all