Learner Resources-RIIMCU301E Conduct specialised strata control operations SIS ethics and privacy policies in

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS432 Identify and resolve client ICT problems Elective Units ICTNWK420 Install and configure virtual machines Group D ICTNWK421 Install

diagnose and rectify faults ICTTEN409 Commission an electronic system ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN312 Install telecommunications network equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and troubleshoot medium enterprise routers ICTNWK508 Install

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking

select and induct staff If you require RPL Kits with comprehensive benchmarking

Learner Resources-RIIMCU301E Conduct specialised strata control operations SIS ethics and privacy policies inOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all